據(jù)國(guó)家能源局網(wǎng)站消息，2017年10月，國(guó)家能源局12398熱線(以下簡(jiǎn)稱12398熱線)共收到有效信息6304件，環(huán)比增加4.46%。
按訴求性質(zhì)分類，投訴410件，占有效信息的6.50%;舉報(bào)16件，占有效信息的0.25%;咨詢5145件，占有效信息的81.61%;表?yè)P(yáng)、求助、建議等其他方面733件，占有效信息的11.63%。
按反映渠道分類，12398電話6242件，傳真1件，電子郵件61件。(2017年10月收到有效信息情況見(jiàn)表一)
表一2017年10月收到有效信息情況
單位：件
<td style="padding: 0pt 5.4pt; border: 0.5pt solid rgb(0, 0, 0); width: 121.65pt;" valign="middle" width="162">
反映渠道
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
投訴
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
舉報(bào)
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
咨詢
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
其他
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
小計(jì)
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">
12398 電話
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
391
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
6
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
5144
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
701
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
6242
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">
傳 真
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
1
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">
電子郵件
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
19
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
10
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
31
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
61
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 121.65pt;" valign="middle" width="162">
合 計(jì)
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
410
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
16
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
5145
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
733
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.95pt;" valign="middle" width="82">
6304
td>
二、分類情況
2017年10月收到的有效信息中，電力行業(yè)類4921件，占78.06%;新能源和可再生能源行業(yè)類682件，占10.82%;石油天然氣行業(yè)類96件，占1.52%;煤炭行業(yè)類2件，占0.03%;其他事項(xiàng)603件，占9.57%。
投訴舉報(bào)主要集中在電力行業(yè)，共369件。從業(yè)務(wù)分類情況看，項(xiàng)目建設(shè)方面3件，占0.81%;電力安全方面24件，占6.5%;市場(chǎng)準(zhǔn)入方面4件，占1.08%;供電服務(wù)方面323件，占87.53%;成本價(jià)格和收費(fèi)方面11件，占2.98%;其他方面4件，占1.08%。(2017年10月電力行業(yè)有效信息按業(yè)務(wù)分類情況見(jiàn)表二)
表二2017年10月電力行業(yè)有效信息按業(yè)務(wù)分類情況
單位：件
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業(yè)務(wù)類別
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<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
投訴
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
舉報(bào)
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
咨詢
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
其他
td>
<td style="border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: rgb(0, 0, 0) rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
小計(jì)
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
規(guī)劃和政策
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<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
9
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
9
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
審批事項(xiàng)取消和下放
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
1
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
項(xiàng)目建設(shè)
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
2
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
2
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
2
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
7
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
電力交易
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
1
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
電力安全
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
20
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
4
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
210
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
47
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
281
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
市場(chǎng)準(zhǔn)入
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
0
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
4
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
778
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
6
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
788
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
供電服務(wù)
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
319
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
4
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
2015
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
505
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
2843
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
成本價(jià)格和收費(fèi)
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
10
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
403
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
32
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
446
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
其他
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
3
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<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
1
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
487
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
54
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
545
td>
<td style="border-width: medium 0.5pt 0.5pt; border-style: none solid solid; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0); padding: 0pt 5.4pt; width: 133.85pt;" valign="middle" width="178">
合計(jì)
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 60.4pt;" valign="middle" width="80">
353
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 61.85pt;" valign="middle" width="82">
16
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 67.55pt;" valign="middle" width="90">
3905
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 59pt;" valign="middle" width="78">
647
td>
<td style="border-width: medium 0.5pt 0.5pt medium; border-style: none solid solid none; border-color: currentColor rgb(0, 0, 0) rgb(0, 0, 0) currentColor; padding: 0pt 5.4pt; width: 64.7pt;" valign="middle" width="86">
4921
td>
三、分布情況
2017年10月，各省(自治區(qū)、直轄市)按照有效信息數(shù)量排序，廣東、河南、河北等省列全國(guó)前10位;按照投訴舉報(bào)數(shù)量排序，廣東、河北、內(nèi)蒙古等省排在全國(guó)前10位;按照百萬(wàn)人均投訴舉報(bào)率排序，內(nèi)蒙古、海南、山西等省位于全國(guó)前10位。(2017年10月有效信息及投訴舉報(bào)排名前10位情況見(jiàn)表三)
表三2017年10月有效信息及投訴舉報(bào)排名前10位情況
單位：件、件/百萬(wàn)人
四、主要問(wèn)題
投訴舉報(bào)反映的問(wèn)題主要集中在電力行業(yè)，其次是新能源和可再生能源行業(yè)。
電力行業(yè)在供電服務(wù)、成本價(jià)格及收費(fèi)、電力安全等方面反映的問(wèn)題:一是個(gè)別地區(qū)配網(wǎng)設(shè)施建設(shè)薄弱，頻繁停電、局部線路電壓低，影響群眾正常生活;二是個(gè)別供電公司在變更用戶用電性質(zhì)時(shí)未履行告知義務(wù);三是個(gè)別電力設(shè)施距離住宅過(guò)近，線路破損老化，存在安全隱患等。
新能源和可再生能源行業(yè)主要反映了部分地區(qū)分布式光伏發(fā)電項(xiàng)目并網(wǎng)存在困難，相關(guān)費(fèi)用結(jié)算不及時(shí)等問(wèn)題。
五、辦理情況
2017年10月，根據(jù)國(guó)家有關(guān)法律法規(guī)規(guī)定，國(guó)家能源局派出監(jiān)管機(jī)構(gòu)對(duì)屬于監(jiān)管職責(zé)范圍的235件投訴舉報(bào)進(jìn)行了受理，其他不屬于能源監(jiān)管職責(zé)范圍的已按照有關(guān)規(guī)定進(jìn)行了及時(shí)轉(zhuǎn)辦。
2017年10月，已辦結(jié)投訴舉報(bào)471件(含部分往月結(jié)轉(zhuǎn))，回訪率為77.92%，回訪滿意率84.74%。
